This course provides foundational knowledge and skills to support leadership and administration in Canadian long-term care homes. The curriculum covers regulatory frameworks, strategic and operational planning, human resources, quality improvement, financial oversight, and leadership development. Participants will build competencies to lead ethically, effectively, and collaboratively within the long-term care sector.

Learning Objectives

By the end of this course, students will be able to:

Understand the regulatory and legislative frameworks governing long-term care in New Brunswick.
Apply financial and strategic planning tools to long-term care management.
Analyze leadership styles and apply strategies for team building and effective communication.
Engage with quality improvement processes to support person-centered care.
Demonstrate understanding of organizational governance, performance management, and workplace safety.

Dates

Fall/Winter 2026

Format

Classes are taught online using Zoom video conferencing, class may be recorded for participants if they are unable to attend
Classes are held weekly over fourteen weeks (14 classes)
Class dates and time: TBD

Course Outline

Course Topics

Course Outline

Class Schedule

13 live interactive classes with a cohort of peers across Atlantic Canada.

Class	Focus Areas
1	Orientation, History of LTC, Stakeholders and Legislation
2	Regulatory Compliance
3	Strategic & Operational Planning
4	Governance & Boards of Directors
5	Leadership Foundations
6	Financial Management
7	Ethics, Values, Change Management
8	Communication, Conflict Management & Performance Management
9	Strengthening Your HR Strategy: Recruitment, Onboarding & Retention
10	Organizational Health & Safety
11	Policy Development
12	Continuous Quality Improvement
13	Final Class & Learner Presentations

Course Fees (per organization)

First participant: $3,195
Each additional participant from the same organization (within 12 months): $2,995

Expectations and Grading

Course Expectations:

All participants are required to sign a confidentiality agreement before the first class to ensure that any discussions that occur in class are kept confidential. This allows participants to speak freely and share any current concerns or issues in a supportive environment.

It is expected that participants make every effort to be in class each week. Virtual recordings will be provided if a participant is absent, but this is discouraged as the classes are very interactive. The link for web recordings will be valid for 7 days and then deleted.

Course Grading/Completion:

Participants are required to attend class and complete the homework assignments to be given a credit for the course. The course is a pass/fail grading format and support from the instructor is provided to encourage student success.

Upon successful completion of this course, students are awarded the certificate of “Long Term Care Administrator/CEO Course”.

Who Was This Course Designed For?

Nursing Home Administrators

assistant/Associate Administrators

Executive Directors in Long Term Care

Directors of Care

Unit Supervisors

Department Heads

... AND MORE!

TESTIMONIALS

What Students Our Says About Us

Grounded in real long-term care situations

What sets this course apart is how practical it is. The scenarios, discussions, and assignments are all grounded in real long-term care situations.

More Productive and Successful

After being in survival mode these past few years and getting stuck in the day to day, it helped get me focused again on the overall picture and my role. It has set me up to be more productive and successful for 2026.

Strengthened my understanding of leadership

This course strengthened my understanding of leadership, regulatory expectations, and

operational management in long-term care. It’s a valuable program for both new and

experienced administrators.

Meet Your Instructor

Guided by an Experienced Long-Term Care Leader

This course is facilitated by Daphne Noonan, BA, M.Ed from Beacon Clinical Group.

Daphne Noonan brings over 20 years of leadership experience in long-term care across Ontario and Atlantic Canada. She currently serves as a consultant with Beacon Clinical Group, where she teaches the Administrator Course and has been a valued guest speaker for the past four years.

Daphne is known for her passion for person-centred care and her ability to lead transformational change in the aging care sector. As the former Executive Director of Nashwaak Villa Nursing Home in New Brunswick, she guided the organization through a comprehensive culture shift to achieve Planetree Gold Certification, making it a national model for person-centred practices.

Now the full-time Executive Director of Person Centred Universe, her work is grounded in adult education, innovation, and compassion. She remains a sought-after speaker at industry conferences and events.

Daphne holds a Bachelor of Arts in Gerontology, a Master’s in Adult Education, and a diploma in Health Sciences with a specialization in Therapeutic Recreation. She is also certified in Dementia Care Mapping through Bradford University in the UK.

She has previously served on the boards of both the provincial chapter and national federation of the Alzheimer Society of Canada.